Refund & Cancellation Policy

Introduction

ENUM SOLUTIONS LLP ("we," "us," "our," or "the Company") is committed to providing a transparent, fair, and customer-friendly experience. This Refund & Cancellation Policy explains how refunds, cancellations, and related requests are handled for the digital products and digital technology services offered through our website and other official sales channels.

By purchasing any product or service from ENUM SOLUTIONS LLP, you agree to the terms outlined in this policy. Please read it carefully before making a purchase. If you have any questions, you may contact us at enumsolution@gmail.com before completing your order.

Products and Services Covered

This policy applies to two broad categories of offerings:

• Digital Products — Pre-built, ready-to-use digital goods that are delivered electronically after purchase, such as the Passive Income Bundle 2026 and similar downloadable resources, templates, guides, or tools.
• Digital Technology Services — Custom or semi-custom services such as software development, website development, and related technical work carried out based on client requirements.

Because these two categories differ significantly in how they are delivered and consumed, they are governed by separate sections of this policy (Sections 3–11 for digital products, and Sections 12–13 for development services).

Digital Product Refund Policy

Digital products offered by ENUM SOLUTIONS LLP, including the Passive Income Bundle 2026, are delivered electronically through download links, access links, or email after payment verification.

Because digital products can be accessed, viewed, or downloaded almost immediately after purchase, refund eligibility depends largely on whether the product has already been delivered, accessed, or downloaded:

• If a digital product has not yet been delivered or accessed, a refund or cancellation request is more readily considered.
• If a digital product has already been delivered and/or downloaded/accessed, it is generally not eligible for a refund, since the content has been made available to the customer and cannot be "returned" in the way a physical product can.

This is standard practice for digital goods and is intended to protect against misuse, while still allowing fair treatment of customers facing genuine issues.

Cancellation Before Digital Delivery

If you wish to cancel your order for a digital product, please contact us immediately at enumsolution@gmail.com after making the payment.

• If the request is received before the product has been delivered/access has been granted, we will assess the request and, where appropriate, cancel the order and issue a refund.
• If the product has already been delivered or access has already been granted, the order is generally considered fulfilled and is not eligible for cancellation, except where a genuine issue under Sections 6–10 applies.

We recommend contacting us as soon as possible, as delivery of digital products is often automated and may occur shortly after payment confirmation.

Refund Requests

Refund requests for digital products are evaluated on a case-by-case basis, taking into account:

• Whether the product was delivered/accessed/downloaded
• The nature of the issue reported
• The evidence provided by the customer
• The time elapsed since purchase

We aim to be fair and reasonable in every case. Requests made in good faith, with supporting evidence, are given genuine consideration. Requests unrelated to a technical or transactional issue (for example, a simple change of mind after successfully accessing the product) may not be eligible for a refund.

Duplicate Payment

If you have been charged more than once for the same order due to a technical glitch, network error, or accidental repeat submission, please notify us at enumsolution@gmail.com along with proof of both transactions (such as bank/payment statements or transaction IDs).

Once verified, the duplicate amount will be refunded to the original payment method within the timeline mentioned in Section 15.

Failed Payment / Payment Reversal

If a payment fails or is declined but an amount is still deducted from your bank account, card, or wallet, this amount is typically auto-reversed by the payment gateway or bank within their standard processing timelines.

If the amount is not automatically reversed within a reasonable period, please contact us with your transaction details, and we will assist in verifying the payment status with our payment gateway partner and coordinating resolution.

Incorrect or Incomplete Customer Information

If a digital product cannot be delivered because the customer provided an incorrect or incomplete email address or other required details at the time of purchase, we will make reasonable efforts to assist once the correct information is provided.

Please review your details carefully at checkout. Delays or delivery failures caused by incorrect information supplied by the customer are not treated as a fault of ENUM SOLUTIONS LLP, but we will still work with you in good faith to resolve the issue.

Download/Access Problems

If you experience trouble accessing or downloading a digital product you have purchased (for example, an expired link, a broken link, or an access error), please contact enumsolution@gmail.com with your order details.

We will verify the issue and, where confirmed, provide a fresh download/access link or alternative means of delivery at no additional cost. A refund in such cases is generally not necessary once access is successfully restored, unless the issue remains unresolved after reasonable attempts.

Corrupted or Missing Digital Files

If the files you received are corrupted, incomplete, or do not match what was advertised, please report this to us with a description of the issue and screenshots or error messages, where possible.

We will investigate and, where the issue is confirmed, provide corrected/complete files. If we are unable to resolve the issue within a reasonable time, a refund may be issued at our discretion.

Technical Support

For any technical issues relating to access, download, file format, or product usage, our team is available to help via email at enumsolution@gmail.com. We aim to respond to support queries as promptly as possible and will work with you to resolve genuine issues before a refund is considered, wherever practical.

Software/Website Development Service Cancellation

For custom software development, website development, and similar digital technology services, cancellation and refund terms differ from those applicable to digital products, since these services involve time, effort, and resources committed by our team as the project progresses.

Cancellation requests for ongoing development projects will be assessed based on:

• The stage of the project at the time of cancellation
• Work already completed and time/effort invested
• Any third-party costs already incurred on the client's behalf (such as hosting, domain, licenses, plugins, APIs, or third-party services)
• The specific terms agreed upon at the start of the project (such as a signed proposal, quotation, invoice, or service agreement)

Where applicable, any refund for a cancelled service project will be calculated after deducting the value of work completed and any non-recoverable third-party costs already incurred.

Custom Development Services

Custom development services are, by nature, tailored to each client's specific requirements. As such:

• Advance payments or milestone payments made for custom work are generally non-refundable once work on that stage/milestone has commenced, except where ENUM SOLUTIONS LLP fails to deliver the agreed scope of work without valid reason.
• Refunds, if any, for partially completed projects will be determined in accordance with the project agreement, proposal, or terms shared with the client prior to project commencement.
• In the absence of a specific written agreement, refund requests for development services will be reviewed on a case-by-case basis, taking into account the factors listed in Section 12.

We encourage all clients to review project terms, timelines, and payment milestones carefully before commencing a development engagement. If anything is unclear, please reach out to us at enumsolution@gmail.com before making payment.

Refund Processing

Once a refund request is approved, we will process it as follows:

• Refunds are issued to the original payment method used at the time of purchase, wherever possible.
• We may request additional information or documentation to verify the transaction before processing the refund.
• ENUM SOLUTIONS LLP is not responsible for delays caused by the customer's bank, card issuer, or payment gateway once the refund has been initiated from our end.

Refund Timeline

Approved refunds are typically initiated within 7–10 business days of approval. Once initiated, the actual credit to your account may take additional time depending on your bank or payment provider's own processing timelines, which are outside our control.

We will keep you informed of the status of your refund via email once it has been processed on our end.

How to Request a Refund

To request a refund or raise a cancellation query, please email us at enumsolution@gmail.com with the following details:

Providing complete and accurate information helps us verify and resolve your request faster.

Contact Information

For any questions regarding this Refund & Cancellation Policy, or to raise a refund or cancellation request, please contact us at:

We are committed to resolving all genuine concerns fairly and promptly.